The Callisto Protocol Privacy Policy

The Callisto ProtocolPrivacy Policy

Effective and Last Updated Date: 2022.12.01

1. Introduction

KRAFTON, Inc., and its affiliates (“we”, “our”, “Company” or “us”) collect and process information about you (“you”, “user”, or “player”). We provide the video game (“Game”), official sites (“Site(s)”) and services related to the Game (i.e., events, surveys, or customer service) (“Service(s)”) to players. This Privacy Policy (“Policy”) describes how we collect, use, and share personal information about you during and after your relationship with us in accordance with applicable data protection laws.

It is important that you read this Policy, together with any other notice we provide on occasion when we are collecting or processing personal information about you, so that you are aware of how and why we are using such personal information and what are your rights.

2. Information We Collect

We collect information about you when you play our Games and use our Services. This Information may be required to enter into a contractual relationship with you or to perform a contract with you (such as to provide the Game or a Service at your request), and the failure to provide us with any information may result in our inability to provide you with the requested Game or Service. The information we collect falls into two different categories:

1) Information collected directly from you

You may provide us with the following information when playing our Game and/or using our Services. The information you provide to us may differ depending on the circumstances. For example, these include:

- Platform ID(*), purchase history, etc. to provide and operate the Game;

- Email address, purchase history, device information, and records of the issues you experience to provide customer service, and

- Email address, gender, age, country of residence, language, and information to deliver goods (i.e., name, postal address, and phone number), in response to surveys, and for other events (sending newsletters, etc.).

(*) We collect certain information from your third-party platform’s profile/account as permitted by the terms of the third-party platform and your privacy settings thereon.

2) Information collected automatically

We automatically collect certain information when you are playing our Game online and/or use our Services. The type of information that we automatically collect may vary, but generally includes:

- Device information (including but not limited to, IP address, device ID, device model, network type, OS version, time zone settings, battery status, screen resolution, etc.),

- Device event information, including crash reports and system activity details (e.g., whether you encountered an error using our services or lost internet access, etc.), and

- Your browsing behavior while using our Site and/or Services.

3. Cookie and Related Technologies

We use cookies and related technologies to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes. Approved third parties may also set cookies and related technologies when you use our Site or Game.

1) Cookies

Cookies are small files downloaded to your computer (if your browser is enabled to accept cookies) to track movements within websites and to customize your experience within the website. Most Internet browsers will allow you to erase cookies from your computer hard drive, block cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or “Help” screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some portions of the Site may not function properly.

We do not control cookies in third-party ads, and you are encouraged to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technology. The ads appearing on the Site may be delivered to you by third-party advertising companies. These companies may use information about your visits to this and other websites in order to provide advertisements on the Site and other sites about goods and services that may be of interest to you.

2) Website Analytics

We use analytics services on the Site to allow us to record information on the use of the Site and to constantly improve our offering.

The Site uses Google® Analytics, a web analytics services offered by Google Inc. (“Google”). We may use the following advertising functions of Google® Analytics and collect personal information as provided by Google, and you may withdraw your consent by deactivating such functions in Google’s advertising settings: Remarketing by using Google® Analytics; Google® Display Network Exposure Report; Google® Analytics Demographics and Interests Report; and Integrated service allowing the collection of data through Google® Analytics by using advertising cookies and anonymous IDs.

More information about Google’s own privacy policy can be found at

If you wish to opt-out from your information or data being used by Google Analytics, you may download the Google Analytics Opt-out Browser Add-on available here:

4. How We Use Your Information

We use the collected information for a variety of purposes, primarily to provide the Game and the Services to players and to improve the quality of the Game and Services. These include:

- Operating and providing the Game and Services,

- Providing opportunities to participate in events or surveys relating to the game (e.g., to deliver goods to players),

- Providing customer service by collecting and responding to inquiries,

- Sending newsletters about our Game or Services (e.g., notice of new games or relevant updates, etc.),

- Providing advertising information and other information on marketing and promotional events and surveys,

- Solving technical problems and improving the quality of the game,

- Technical protection against usage of unauthorized programs, hacks and cheating software, and

- Prevent, detect, identify, investigate, and respond to potential or actual claims, liabilities, prohibited behavior, and criminal activity.

In the majority of cases, our processing of your personal information is necessary to provide the Game or Service, respond to you, or process your request. We may also process your information to comply with a relevant legal obligation. From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal by contacting us at the address provided in this Policy.

5. Sharing Your Information

We give permission to third parties, including service providers that process personal information, to do various things such as provide customer support or manage our communities. Examples of these third parties include:

- third-party game platforms (when playing online),

– cloud computing service providers,

– payment service providers to assist with payment for transactions,

– marketing platforms and providers of analytics services relating to player behavior, in order to tailor the Game or Service and to conduct marketing activities,

– online survey service providers in order to improve the Game or Service,

- anti-cheat service providers,

- customer service providers to answer user inquiries.

We may also share your information where such disclosure is essential to comply with a legal obligation or a lawful data access request, pursuant to a merger or acquisition, with our affiliates for the purposes described in this Policy, or where you have otherwise provided your consent or at your direction.

6. International Data Transfers

We operate globally and to provide our Services may transfer your data to countries and other regions outside of where you are located. If your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. Depending on where you are located, we may process your data only in certain regions (as set out in more detail below).

7. Retaining and Deleting Personal Information

Generally, we will remove your personal information without delay after the purpose of collecting personal information is achieved. Personal information stored in physical form will be shredded or incinerated, and personal information stored electronically will be removed using technical measures in a way that the information cannot be reproduced. However, we may retain your personal information even after you have closed your account with us or we have ceased providing the Game or Services to you, if retention of your personal information is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or any other agreement we may have with a player.

8. Our Policy Concerning Children

We do not knowingly collect, use or share any information about children (age of majority depends on the country where you reside) without verifiable parental consent or as permitted by law. If you are a parent or guardian and you believe your child has provided us with information, you can contact us and request your child’s information to be deleted from our system.

9. Links and Third-Party Services

If you click on a link to a third-party website, including, without limitation, an advertisement, you will leave the Game or Site and go to the website you selected. Because we cannot control the activities of third parties, we do not have responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as we do. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third-party website that is linked to our Games or Services, you should consult that site’s privacy policy before providing any personal information.

10. Security of Your Information

We venture to put in place appropriate security measures, including encryption and de-identification, to prevent your personal information from being accidentally leaked, used or accessed in an unauthorized way, altered or disclosed. In addition, we put in place controls that seek to limit access to your personal information to those employees, agents, etc. who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality. We have also put in place safety procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. Please note, however, that no data transmission over the internet is 100% secure, and that complete security of any information we collect and use cannot be guaranteed.

11. Other Agreements That Govern Your Use of The Site

In addition to this Privacy Policy, your rights and obligations concerning the use of the Game, Site and Services are governed by our Terms of Service, any other supplemental agreements, and other applicable policies, guidelines, and requirements. When you sign up to use the Site, please review each of the aforementioned agreements carefully, as you must agree to be bound by each of the agreements before you may use the Service.

12. Your Privacy Rights

Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your personal information, and to request access to, rectification, erasure, and portability of your own personal information. To make a request concerning your rights or if you have any questions, please contact us by sending an email to the address specified in the “Contact Us” section. We will respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

13. Amendments

We may amend, at our discretion, any portion of this Policy at any time by posting or displaying the amended Policy on our Site. You can see when this Policy was last updated by checking the “Effective and Last Updated Date” date displayed at the top of this Policy.

14. Contact Us

If you have any questions about this Policy, or your dealings with this Game, Site or Services, please contact us by sending an email at

This Privacy Policy has been translated into other languages for your convenience. In case of any discrepancies between the English version and the other versions, the English version shall prevail. However, the Korean Privacy Policy shall prevail for Korean players.


In the event the following sections apply and there is a conflict between them and the rest of the Policy, the following sections will supersede and control.

1. EEA, Switzerland and UK

If you are in the European Economic Area (EEA), Switzerland or the UK, you may lodge a complaint with an EU/UK/EEA data protection authority for your country or region where an alleged infringement of applicable data protection law occurs.

- Our representative in the EU is VeraSafe Netherlands BV, located at Keizersgracht 391 A, 1016 EJ Amsterdam, The Netherlands. To contact them, please use the form available here:

- Our representative in the UK is VeraSafe United Kingdom Ltd., located at 37 Albert Embankment, London SE1 7TL, United Kingdom. To contact them, please use the form available here:

A) International Data Transfer

If we transfer your data outside of the EEA to a country that is not recognized by the European Commission as ensuring an adequate level of data protection, we endeavor to apply suitable measures to safeguard your personal data in accordance with applicable data protection and privacy laws. These safeguards may include data transfer agreements implementing the latest standard contractual clauses (a form of data transfer agreement pre-approved by the European Commission as providing adequate safeguards for personal data). You may ask for a copy of such appropriate measures by contacting us as set out in this Policy. We otherwise transfer personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest in a manner that does not outweigh your rights and freedoms.

B) Your Privacy Rights

You have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with notably may be that of your habitual residence, where you work, or where we are established.

2. United States

A) Nevada

If you are a Nevada resident, we do not sell your personal information. Nonetheless, if you are Nevada residents who purchased our Game or any Services from us, you may submit a request to record your preference to opt out for the future.

B) California

If you are a California resident, you have additional rights. For more information concerning your privacy rights, please review our Privacy Notice for California Residents.